Privacy Policy
In short
- We collect what you tell us in the parent quiz (your answers, first name and email address) to build your plan and send it to you.
- Your child’s game progress and quiz answers in the Library stay on your device. We never receive them.
- We use Anthropic’s Claude (AI) to help write your family report and some emails, and Stripe to take payments. We never sell your data.
- Optional analytics and ad cookies only run if you say yes.
- You can see, correct or delete your data at any time: email info@nexodyne.org.
1. Who we are
1.1 Nexodyne Limited, a company registered in England and Wales (company number 16539459), whose registered office is at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (“we”, “us”) is the controller of your personal data. This means we decide how and why it is used, and we are responsible for it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1.2 For anything about your data, email info@nexodyne.org.
2. What we collect, why, and our legal basis
| What | Details | Why we use it | Legal basis |
|---|---|---|---|
| The parent quiz | Your answers (about your family, your child’s age range and how things are at home), your first name, your email address and a random quiz ID. Also how many answers came very quickly (a number), and if an ad or another website sent you, the ad’s link tags or the website’s name. | To show your results, build your plan, hold the intro offer for you, and email your results and a short series of follow-up emails. | Steps you ask us to take before a contract; our legitimate interests in following up. You can unsubscribe from follow-up emails at any time. |
| Membership and payments | Your name, email address, country, plan, payment and subscription status, and the customer and subscription IDs from Stripe. Stripe handles your card details: we never see or store your full card number. | To provide your membership, take payments, send service emails (confirmations, reminders, receipts), prevent fraud and keep accounts. | Contract; legal obligation (accounting and tax records). |
| Your dashboard and your children’s progress | The children you add (a first name or nickname you choose, an age band and a colour); the game rounds played while you’re logged in (which game, the level and the score); the parts of your programme you tick off; and quiz results you choose to save (a one-line summary, never the answers). Login codes are stored only in scrambled form and expire after 15 minutes. | To show your dashboard: your plan, your documents and each child’s progress. | Contract (it is part of your membership). |
| Your report and our emails | The family report, programme emails and week cards we create for you, and any replies you send us. | To provide your membership and answer your messages. Answers to your emails may be written by AI (labelled: Anna, our AI guide); questions about cancelling, payments, safety, health or privacy are answered by a person. | Contract; legitimate interests. |
| Library beta waitlist | Your first name, email address, your children’s age ranges and an optional note. | To invite you to try new games and ask for your feedback. | Consent, which you can withdraw at any time. |
| Messages to us | What you send us by email or WhatsApp, and your contact details. | To reply and help you. If you are a member, Anna, our AI guide, may write the answer to your email (see section 5). Anyone else gets a standard reply from us, not written by AI. | Legitimate interests. |
| Basic usage counts | Steps such as “quiz question 3 reached”, “plan page viewed” or “checkout opened” (some linked to your random quiz ID), and after payment, how you first heard of us if you tell us, and for the Library only “game started”, “round finished” (with level and score) and “quiz started” or “quiz finished”. Never your quiz answers in the Library. | To see what helps families and improve Nexodyne. | Legitimate interests. |
| Technical data | Your IP address, browser type and the time of each request, in our server logs and short-lived limits that stop abuse. | To keep Nexodyne secure and working, and to prevent fraud and spam. | Legitimate interests. |
| Optional analytics and ad measurement | How you use our pages, collected by Google Analytics, Microsoft Clarity and Google Ads, only if you allow it. | To understand which pages help parents and how our ads perform. | Consent, which you can withdraw at any time in our Cookie Policy. |
2.1 We only collect what we need. The parent assessment never asks for your child’s name. In your dashboard a first name, nickname or initial is enough, and we never ask for a child’s full name, date of birth or photo. Please don’t include identifying details in free-text answers or messages.
2.2 Some quiz answers describe your child’s behaviour or habits. We use them only to build your plan and report, never for advertising, and we treat them with extra care.
3. Children
3.1 Nexodyne is for parents and carers. Children can use the Library games and child quizzes only with a parent or carer.
3.2 When you’re not logged in, everything a child does in the Library (game levels, quiz answers, results and plans) is stored only in the browser on your device. It is not sent to us: we only receive the anonymous counts described in section 2, which contain no name, no answers and no device identifier.
3.3 When you’re logged in to your dashboard, each game round your child plays (which game, the level and the score) is saved to the child you pick, so you can see their progress. A quiz result is saved only when you tap “Save”, and only as its one-line summary: quiz answers always stay on your device. You can delete a child, and everything saved for them, at any time in your dashboard.
3.4 We don’t knowingly collect personal data directly from children, including from children under 13. If you think a child has given us personal information, email us and we will delete it.
4. Information that stays on your device
4.1 Some features keep information in your browser’s storage so that they work: your quiz progress and results, the intro offer timer, Library levels, quiz history and the plans you make (such as a family screen plan or goal ladder), and your cookie choice. This stays on your device. You can delete it at any time in your browser settings. Our Cookie Policy lists it.
5. Artificial intelligence
5.1 We use Anthropic’s Claude to help write family reports, the first lines of members’ weekly programme emails, and answers to members’ emails (Anna, our AI guide). To do this, we send Anthropic the information needed for the task, such as your quiz answers, your report, how many of the week’s games were ticked off, or your message and our earlier emails with you. We never send your children’s names. Anthropic processes it on our behalf under a data processing agreement and, under its commercial terms, does not use it to train its models.
5.2 AI-written content is labelled. We do not make decisions about you with legal or similarly significant effects based solely on automated processing.
6. Who we share data with
6.1 We use trusted service providers, who act on our instructions and must keep your data secure:
| Provider | What for | Where |
|---|---|---|
| Stripe | Payments and subscriptions | The UK, Ireland and the US |
| Anthropic | Writing family reports, the first lines of members’ weekly programme emails, and Anna’s answers to members’ emails, from the information you give us | The US |
| Our email provider | Sending and receiving emails | The UK, EU or US |
| Our website host | Running the website and storing our data | The UK, EU or US |
| Cloudflare | Delivering our pages, protecting the site from attacks and counting visits with Cloudflare Web Analytics, which sets no cookies and does not follow you across sites (it sees your IP address) | Worldwide, including the US |
| Google (only with your consent) | Google Analytics and Google Ads measurement | The US |
| Microsoft (only with your consent) | Microsoft Clarity analytics | The US |
6.2 We may also share data if the law requires it, to protect the rights and safety of children, our users or us, with our professional advisers, or with a buyer if our business is sold (who must then protect it as this policy says).
6.3 We never sell your personal data, and we never use it, or let others use it, for advertising that targets you based on your quiz answers.
7. International transfers
7.1 Some providers are based in, or access data from, the United States or other countries outside the UK. When data is transferred, we rely on UK adequacy regulations (including the UK–US “data bridge” for certified companies) or on the UK’s International Data Transfer Agreement or Addendum. Email us for details.
8. How long we keep data
| Data | How long |
|---|---|
| Quiz answers, email address, first name and our emails with you (if you don’t become a member) | 12 months after your last contact with us, or sooner if you ask us to delete them |
| Membership records, reports and emails | While you are a member and for 24 months after your membership ends |
| Your children and their progress in your dashboard | While you are a member and for 24 months after your membership ends, or until you delete them in your dashboard |
| Login sessions and codes | Sessions: 180 days after you last use the site, or until you log out. Login codes: deleted after a day |
| Payment and tax records | 6 years after the end of the tax year they relate to, as UK law requires |
| Library beta waitlist | Until the Library opens to everyone and 12 months after, or until you ask us to remove you |
| Basic usage counts | 24 months |
| Server logs | Up to 30 days |
| Optional analytics | Google Analytics: 14 months. Microsoft Clarity: as set by Microsoft (recordings for about 30 days) |
| Unsubscribe list | Kept so that we never email you again after you unsubscribe |
8.1 When we no longer need data, we delete it or make it anonymous.
9. Your rights
9.1 You have the right to:
- ask for a copy of your data;
- ask us to correct data that is wrong;
- ask us to delete your data;
- ask us to limit how we use your data;
- object to our use of your data based on legitimate interests, and to stop marketing emails at any time;
- receive data you gave us in a common format, or ask us to send it to someone else;
- withdraw your consent at any time, where we rely on consent.
9.2 To use any of these rights, email info@nexodyne.org. We will reply within one month. It is free. We may ask you to confirm your identity first.
9.3 If you’re unhappy with how we handle your data, please tell us first. You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint or 0303 123 1113.
10. Security
10.1 We protect your data with encrypted connections (HTTPS), restricted access and trusted providers. Stripe handles card payments to the PCI DSS security standard, so card details never reach our systems. No system is perfectly secure, but we act quickly on any problem and will tell you if a breach puts your data at risk.
11. If you live outside the UK
11.1 If you live in the European Union, you have the same rights as in section 9 under the EU GDPR, and you can also complain to your local data protection authority.
11.2 If you live in the United States, we do not sell your personal information or share it for cross-context behavioural advertising. Depending on your state, you may have rights to know, correct and delete your information: email us to use them. We do not knowingly collect personal information from children under 13.
12. Changes to this policy
12.1 We may update this policy. The date at the top shows when it last changed. If we make a significant change, we will tell you by email or on our website before it applies.
13. Contact
Nexodyne Limited
71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company number 16539459
Email: info@nexodyne.org
